Rogue trader warning

Trading Standards Advice

DON’T:

• Don’t contact traders via leaflets that are delivered through the door – without making thorough checks beforehand
• Don’t pay large sums of money in advance – schedule payment as works progress
• Don’t be rushed into deciding – seek advice first from someone you trust

DO:

• Do get a minimum of 3 written quotes – prepare a clear detailed brief beforehand
• Do seek references, read reliable reviews, ask to visit previous jobs
• Do check directly with any reputable organisation named or whose logo is shown on a leaflet/website to make sure the trader is affiliated – if not, report to Bromley Trading Standards
• Do get a contract in writing before works commence. Check the T&Cs. You should be entitled to a 14-day cooling off period – with full written cancellation information and not just a mention on a leaflet or a tick box to say you agree
• Do check and verify a trader’s insurance

If you, a neighbour, or someone you know is being affected by rogue traders, please contact our Rapid Response line on 07903 852090.

Find reputable roofer and other traders on Trading Standards Checked.

Report

Protect yourself and others by reporting incidents

For help and advice, and to report a rogue trader, contact Citizens Advice on 0808 223 1133 or on the Citizens Advice website

You can also visit the Bromley Council website for more information