Royal Mail and Coronavirus

Open and delivering for the country

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, businesses operating and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances.

We will continue providing the best delivery service for you and protect the health of our people, and our customers. We have provided guidance to our people to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health Authority. We have also made a series of adjustments to our parcel handling procedures. We are keeping our ways of working under continuous review.

We thank you for your patience. We are working hard to deliver the UK’s mail in unprecedented times.


International delivery

We are working with our airline and postal/courier partners across the globe to maintain services.

Royal Mail’s international services to the USA remain operational. We continue to accept and process mail. For country by country updates, visit our International Incidents Bulletin.

Contingency plans

We have strong contingency plans in place to ensure mail is kept moving. The scale, vast network and business continuity expertise of our organisation mean we have extensive experience in being able to quickly deploy plans so we continue to provide customers with access to our collection and delivery services, and their mail.

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Changes to service

Click here to find out more information